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Chipotle invests in employees from the ground up

Industry American Fast Casual Restaurant
Products Used Lead 1:1 Coaching for Corporate & Field
Industry American Fast Casual Restaurant
Products Used Lead 1:1 Coaching for Corporate & Field
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    Helping Chipotle employees unlock their potential

    At a time when most companies are struggling with the cost of hiring, training, and retaining employees, Chipotle knew something too many companies ignore: Employees are the backbone of your business. That’s why when faced with the target of adding 200+ restaurants in 2022, they knew their ethos of investing in employees and promoting from within would help them reach their targets. With an already-impressive track record of promoting over 90% of their employees from within, Chipotle wanted to keep the trend going by leveling up their ability to level up their employees.

    “Our goal is to provide leaders in the field and at our restaurant support centers with access to professional coaching so they can develop their skills and grow with the organization.”

    — Tawanda Starms, VP RSC People Experience and Chief Diversity, Equity and Inclusion Officer.
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    Coaching today’s employees into tomorrow’s leaders

    Chipotle partnered with BetterUp to develop high performing teams that were invested in their future with the company. Chipotle used BetterUp’s 1:1 lead coaching to coach not just corporate leaders, but employees on the ground floor. After coaching, these employees enjoyed higher individual performance ratings, team performance ratings, and promotion rates compared to their non-coached peers. That’s a whole cohort of employees sticking around at Chipotle, helping to grow Chipotle’s brand while they grow their own careers, too.

    With BetterUp coaching, employee effectiveness improves

    1.5X

    more outstanding performance reviews for corporate employees.

    1.2X
    more promotions for corporate employees.
    4.3X

    more outstanding performance reviews for field leaders.

    1.8X
    more promotions for field leaders.

    Chipotle partnered with BetterUp because they knew to build a strong business, you need to build up your team.

    With Chipotle’s BetterUp coaching initiative, manager effectiveness skyrocketed. Coached managers significantly outperformed non-coached managers, and those benefits were passed on to their teams, who received outstanding performance reviews 1.7X more than teams with non-coached managers. Additionally, field managers with a BetterUp coach had teams that exceeded expectations 1.3X more than teams with non-coached managers.

    Chipotle employees using BetterUp also received higher performance ratings and were promoted at higher rates than those without coaching. Corporate employees received 1.5X more outstanding performance reviews and 1.2X more promotions, while field leaders received 4.3X more outstanding performance reviews and 1.8X more promotions.

    “I thought that BetterUp was going to help my leadership skills, but it’s ultimately helped guide me to being a better person and also a leader I am proud to be.”
    — Chipotle team member

    Chipotle is seeking 15,000+ new employees to join their workforce

    At a time where most companies are struggling to meet the costs associated with high attrition, hiring, and training, Chipotle isn’t fighting an uphill battle. Instead, they are seeking 15,000+ new employees to their workforce, and they’re well-positioned to invest in the strong workforce they’ve already built to develop the next generation of leaders. All so they can keep feeding America’s insatiable craving for the fast-casual burrito.

     

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